Turn missed calls into booked intake appointments.
Lead Relay immediately texts missed and after-hours callers, conducts a short multilingual intake, and books a callback with your team.
Every missed call has a short shelf life.
After-hours calls go cold
The majority of potential clients will call the next law firm in search results if they reach a voicemail.
Manual follow-up is inconsistent
Internal teams are busy. Response times fluctuate, leading to leaked leads during high-volume periods.
Slow response loses cases
In personal injury, the first firm to speak with a claimant often secures the representation contract.
Precision automation for legal intake
Step 01
The system detects an unanswered inbound call from your Twilio or phone provider.
Call missed
The system detects an unanswered inbound call from your Twilio or phone provider.
Step 02
Within 60 seconds, the caller receives a personalized SMS acknowledging their inquiry.
Text sent
Within 60 seconds, the caller receives a personalized SMS acknowledging their inquiry.
Step 03
Our conversational AI conducts a qualifying intake in English or Spanish based on user preference.
Multilingual intake
Our conversational AI conducts a qualifying intake in English or Spanish based on user preference.
Step 04
Qualified leads choose a time slot on your firm's calendar for a formal attorney consultation.
Callback booked
Qualified leads choose a time slot on your firm's calendar for a formal attorney consultation.
Step 05
Your team receives a comprehensive intake report via email or direct CRM integration.
Team handoff
Your team receives a comprehensive intake report via email or direct CRM integration.
Multilingual conversations
Seamlessly switch between English and Spanish to capture a wider demographic of claimants.
Calendar booking
Direct integration with Outlook, Google, and specialized Legal CRMs for instant scheduling.
ROI reporting
Track every dollar of potential case value recovered from missed calls in real-time.
Human review flags
AI identifies high-value potential cases that require immediate human intervention.
Not another oversized legal software platform.
Lead Relay is a specialized tool that works alongside your expertise.
| Operation | Lead Relay Automation | Law Firm Expertise |
|---|---|---|
| Initial Response | Immediate SMS response 24/7/365 | — |
| Data Gathering | Structured basic intake via text | — |
| Scheduling | Automated calendar sync | — |
| Legal Strategy | — | Case analysis & merit review |
| Client Relationship | — | Trust building & representation |
See exactly what happens after the phone stops ringing.
Comprehensive attribution and ROI tracking for every recovered lead.
Built for boutique & mid-sized personal injury firms.
Lead Relay was designed specifically for firms that are large enough to generate consistent leads, but small enough where every lost call represents a significant hit to potential revenue.
See how many missed calls your firm could recover.
Schedule a 15-minute walkthrough of the platform. We'll show you how to connect your existing phone numbers and start capturing leads tonight.