Privacy Policy

Lead Relay is operated by Battle Maple, LLC. This Privacy Policy describes how Battle Maple, LLC (“Battle Maple,” “we,” “us,” “our,” or “Lead Relay”) collects, uses, discloses, and protects information when you visit our website, use our services, communicate with us, or interact with text messages, intake workflows, scheduling tools, or related services powered by Lead Relay.

Lead Relay is a legal technology and intake automation product. Lead Relay is not a law firm, does not provide legal advice, and does not create an attorney-client relationship.

1. Information We Collect

We may collect the following categories of information:

• Contact information, such as name, email address, phone number, firm name, business name, website, and other information submitted through forms, calls, messages, or account setup.
• Inquiry and intake information, such as information submitted during demo requests, missed-call follow-up, intake conversations, appointment scheduling, or support interactions.
• Communications data, including SMS messages, call-related metadata, appointment confirmations, reminders, opt-out requests, and related message delivery information.
• Usage and device information, such as IP address, browser type, device type, pages visited, referring URLs, timestamps, and other technical information collected when you visit our website or use our services.
• Business account information, such as configuration settings, staff contact information, booking preferences, notification settings, and other operational details needed to provide the service.

2. How We Use Information

We use information to:

• Provide, operate, maintain, and improve Lead Relay.
• Respond to inquiries, demo requests, support requests, and other communications.
• Send conversational and operational messages related to missed-call follow-up, intake, scheduling, appointment confirmations, appointment reminders, and human review handoff.
• Process opt-out requests and manage communication preferences.
• Monitor service performance, troubleshoot issues, prevent abuse, and maintain security.
• Comply with legal obligations and enforce our terms and policies.

We do not use SMS opt-in information or mobile phone numbers for unrelated third-party marketing.

3. Messaging and SMS

If you provide your phone number, contact a business using Lead Relay, request follow-up, or otherwise opt in to receive text messages, you may receive conversational and operational text messages related to your inquiry.

Messages may include missed-call follow-up, basic intake questions, appointment scheduling, appointment confirmations, appointment reminders, and human review handoff.

Message frequency may vary based on your interactions. Message and data rates may apply. You may opt out at any time by replying STOP. You may request help by replying HELP where supported.

Lead Relay and the businesses using Lead Relay do not sell, rent, or share mobile phone numbers, SMS consent, or SMS opt-in information with third parties or affiliates for their marketing or promotional purposes.

4. How We Share Information

We may share information with service providers that help us operate and support Lead Relay, including hosting providers, communications providers, telephony providers, analytics providers, database providers, scheduling tools, and other vendors that perform services on our behalf.

We may share information with the business or firm you contacted, when Lead Relay is being used to support that business’s intake, scheduling, or follow-up process.

We may disclose information if required by law, legal process, regulation, court order, or government request.

We may disclose information when we believe it is necessary to protect rights, safety, security, prevent fraud, investigate misuse, or enforce our agreements.

We do not sell personal information. We do not sell, rent, or share mobile phone numbers, SMS consent, or SMS opt-in information with third parties or affiliates for marketing or promotional purposes.

5. Data Retention

We retain information for as long as reasonably necessary to provide the service, support customers, comply with legal obligations, resolve disputes, maintain security, and improve our systems.

Message content, intake information, audit logs, and related records may be retained according to service configuration, legal requirements, operational needs, or customer settings.

6. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Choices

• You may opt out of SMS messages at any time by replying STOP.
• You may contact us to request access, correction, or deletion of information where required by applicable law.
• You may adjust browser settings to limit cookies or tracking technologies where applicable.

8. Children’s Privacy

Lead Relay is not intended for use by children under 13. We do not knowingly collect personal information from children under 13 through our website. If we learn that we have collected such information, we will take appropriate steps to delete it.

9. Legal and Professional Services Disclaimer

Lead Relay is a technology provider. Lead Relay is not a law firm and does not provide legal advice, legal representation, medical advice, financial advice, or professional judgment. Any intake conversation, message, scheduling interaction, or automated response is for administrative purposes only.

Use of Lead Relay does not create an attorney-client relationship. An attorney-client relationship may only be created directly between a client and a law firm according to that firm’s own procedures and agreements.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of the website or services after updates means you acknowledge the updated policy.

11. Contact Us

Questions about this Privacy Policy may be directed to Battle Maple, LLC through the contact form on the Lead Relay website.

© 2026 Battle Maple, LLC. All rights reserved.